Something not right? Let’s sort it out.

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Your order should arrive ready to enjoy. If it arrives damaged, is faulty, or we accidentally send the wrong item, we’ll step in and make it right.

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Please read the following so you know exactly how our returns process works.

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The Yes Pile (What We Can Help With)

 

We don’t offer change‑of‑mind returns, refunds, exchanges, or store credit, so the Yes Pile is reserved for things that actually went wrong.

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If your item arrives faulty, damaged, or we accidentally send the wrong item, we’ll step in and sort it. (And yes, “wrong item” means our mistake, not a change‑of‑mind moment.)

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The No‑Go Zone (What We Don’t Accept)

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Some things simply don’t come back for an encore:

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• Change‑of‑mind moments

• “I ordered the wrong thing”

• “I don’t want it anymore”

• Discounted or sale items (for change‑of‑mind)

• Gift cards

• Orders placed incorrectly

• Missed discount codes (no partial refunds)

• Original shipping costs (non‑refundable)

• Delays in transit (we can’t control couriers or the space‑time continuum)

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If your parcel arrives damaged, contact us first, we’ll help coordinate next steps.

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The Return Rules (Because Chaos Isn’t Cute)

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Here’s how we keep things fair:

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• We don’t offer change‑of‑mind refunds, exchanges, or store credit.

• Sale items are final‑sale unless faulty.

• Original shipping costs are non‑refundable.

• If your item is faulty, damaged, or incorrect due to our mistake, we’ll replace it once the incorrect item is returned and inspected.

• Refunds are only available where required under Australian Consumer Law (major faults).

• We cover the shipping cost of sending your replacement.

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The Oops Department

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If something’s wrong, please contact us as soon as possible so we can help.

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Email: betterfromnow8@gmail.com

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Include:

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• Your order number

• Purchase date

• A photo of the item

• Proof of purchase

• A quick explanation of what went wrong

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No surprise drop‑offs,  please contact us first.

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The Return Runway (Strut It Back Our Way)

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If we ask you to return an item for assessment, please pack it securely, like you’re sending a present to your future self. If it arrives damaged due to poor packaging, we may not be able to help.

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Once we receive and inspect your item, we’ll let you know whether you’ll get:

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• a replacement, or

• a refund (only if the issue qualifies as a major fault)

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We cover the shipping cost of sending your replacement. Original shipping costs are not refunded.

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For delivery times, tracking and delivery charges, see our Shipping Policy.